SHIPPING POLICY
Shipping Policy
At Crimson T.C.G., we understand that every order is important. Whether you're purchasing a single card or adding a sealed product to your collection, every shipment is prepared with the same level of care and attention. Our goal is to ensure your order arrives safely, securely and as quickly as possible.
Processing Time
Orders are typically prepared and dispatched within 1–2 business days after payment has been successfully received. During periods of high demand, new product releases or public holidays, processing times may be slightly longer. If significant delays occur, we will always keep you informed.
Shipping Destinations
Crimson T.C.G. currently ships within the Netherlands and to selected countries across Europe.
If your country is not available during checkout, please contact us and we will do our best to assist you.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the destination, package size and selected shipping method. Any applicable shipping charges will always be shown before payment is completed.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available). This allows you to monitor your shipment until it reaches its destination.
Packaging
Protecting your order is one of our highest priorities. Every package is carefully prepared using appropriate protective materials to minimize the risk of damage during transport. We believe that every collector deserves to receive their order in the same condition it left our hands.
Delivery Times
Delivery times vary depending on the destination and shipping carrier. Estimated delivery times are provided as a guideline and cannot be guaranteed, as delays may occasionally occur due to factors outside our control.
Delayed Shipments
Although we work with reliable shipping partners, unexpected delays can sometimes happen. If your shipment appears to be significantly delayed, please contact the parcel carrier.
Lost or Damaged Parcels
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible. We will work with both you and the shipping carrier to resolve the issue as quickly and fairly as possible. Photographs of damaged packaging or products may be requested to assist with the investigation.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase. Crimson T.C.G. cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.